1. More guests through certified Wellness & SPA Quality
With the Wellness Europe Certificate, hotels differentiate from regular hotels and have an image and quality advantage compared to their direct competitors.
- The quality certificate with seal is visually attractive and has high recognition value
- The seal is self-explanatory and indicates international accepted standards
- The certificate is associated with a clear statement of quality
- With the EAWS, a credible and independent institution stands behind the seal
2. Revealing your weaknesses in service and quality
Statistical analysis
All checked hotels receive a statistical analysis of the data and information collected during the mystery check. The quantitative assessment of the hotel will be presented and shows by comparison with the ideal result, which quality level exists and how it would be classified in comparison to national and international competitors.
The certified hotels are focused usually interested in continuous quality improvement. They have a quality management system like ISO 9001 or equivalent, or are at least on the way towards a standardized quality check system.
Continuous Improvement
The results of the mystery check and the certification are documented in detail and show the hotel its current quality status in relation to international standards. The interpretation of our analysis and the realization of the proposed improvements of the feedback report lead to continuous improvement. An even higher quality standard will be reached, which is the key to higher customer satisfaction.