Mystery Checks

Only non announced and discreet quality standard checks (in form of mystery checks) are applicable to identify and register deviations from defined own standards. But this is the essential for continous enhancement and an optimal way only achievable with external auditors who guaranty professional data collection and a feedback on high quality level.

Professional external auditors provide:

  • Identification of weekness points from the view of an “experienced and quality demanding wellness guest”
  • Systematic data collection according to defined standards
  • Problem analysis and delivery of adjustment proposals and models

Only continuous mystery checks ensure quality standards for your hotel!

The European Audit Institute Wellness & SPA provides customer defined services in form of audits und quality checks for wellness establishments. Those orders are always and obligately completely independent from certification orders.

As a result, the way of the procedure can be very customer orientated and is defined according to customer demands.

We help to fulfil your individual customer demands!

Audit quality depends to the quality of the auditors! 

It is essential and important for our clients that collected data is edited in an adaequate and discreet way. Only this provides the possibility to induce further improvements of quality standards!

Our standardised complete mystery check includes checking of more than 850 single points and facts which are systemised in the following main sectors:

  • External presentation & communication
  • Front cesk
  • Housekeeping
  • F & B
  • Hotel specialisation features
  • Wellness and sport
  • Safety
  • Others

All relevant information is documented and will be delivered to the ordering party in form of a feedback report.Auftragsleistungen werden individuell nach Kundenwunsch ausgeführt.

Conditions

All orders are carried out individually depending on the demands of the order giving party.

Please let us know your wishes and requirements!

We do very much like to submit a detailed offer including feasability models and budgets!