{"id":612,"date":"2018-02-27T10:30:40","date_gmt":"2018-02-27T09:30:40","guid":{"rendered":"http:\/\/wellness-audits.eu\/?page_id=612"},"modified":"2018-03-04T12:59:32","modified_gmt":"2018-03-04T11:59:32","slug":"europa-spa-standard-treatments","status":"publish","type":"page","link":"http:\/\/wellness-audits.eu\/en\/wellness-standards\/europa-spa-standard-treatments\/","title":{"rendered":"Europa Spa Standard Treatments"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Benchmark for EAWS audits for treatments in quality wellness establishments is the following EAWS European Standard for wellness an spa treatments:<\/p>\n<p>Your benchmark should be the EAWS Europe Standard!<\/p>\n<p>This is your optimal treatment. Do not accept less!<\/p>\n<p>SPA RECEPTION \/ BOOKING<\/p>\n<ul>\n<li>Separate SPA reception is essential<\/li>\n<li>Booking possibilities via internet, e-mail, phone and at the reception<\/li>\n<li>Friendly ambience at the SPA reception<\/li>\n<li>Professional and friendly service<\/li>\n<li>Good language skills and information competency of the staff<\/li>\n<li>Hand out of guest questionnaire (health condition of the guest),<\/li>\n<\/ul>\n<p>SPA RECEPTION \/ BEFORE TREATMENT<\/p>\n<ul>\n<li>Warm welcome with a smiling face and eye contact (if possible by name)<\/li>\n<li>Make sure that the person in charge of the treatment is ready to welcome the guest<\/li>\n<li>Pass the guest over to the person in charge of the treatment with wish to enjoy the stay<\/li>\n<\/ul>\n<p>PREPARATION<\/p>\n<ul>\n<li>Check treatment room<\/li>\n<li>Check and read guest\u2019 questionnaire health<\/li>\n<li>Check own outfit<\/li>\n<\/ul>\n<p>GUEST RECEPTION (MASSAGE)<\/p>\n<ul>\n<li>Warm welcome with a smiling face. Address the guest with name<\/li>\n<li>Introduction with own name<\/li>\n<li>Explore guest\u2019 wishes<\/li>\n<li>Escort the guest to the treatment room<\/li>\n<\/ul>\n<p>TREATMENT STEPS<\/p>\n<ul>\n<li>Help the guest to lay off the bath robe and slippers (careful placement)<\/li>\n<li>Offer a one-time-slip (for oil massages)<\/li>\n<li>Bed your guest comfortable and warm<\/li>\n<li>Dim the light and music in the treatment room individually<\/li>\n<li>Explain the planned treatment and ask for questions<\/li>\n<li>Disinfect your hands (noticeable for guest)<\/li>\n<li>After started the massage, make sure that your guest feels good with the pressure and intensity of massage strokes. Ask 2-3 times<\/li>\n<li>Cover guest immediately after the massage has finished. Offer the guest to relax a few more minutes in the room<\/li>\n<li>Help the guest to step of the ledge, place the slippers next to it (for comfortable entry) and help to put on the bath robe<\/li>\n<li>Offer the guest to lay down and relax in the recreation area (drink will be served)<\/li>\n<li>Inform the guest about possible advise or additional treatments you would recommend<\/li>\n<\/ul>\n<p>FAREWELL<\/p>\n<ul>\n<li>Give your guest the feeling that he will be welcome again<\/li>\n<li>Make sure that your guest was comfortable with the service. Hand over an anonymous feedback questionnaire to the guest<\/li>\n<li>Shake hands, use the guest` name, keep eye contact and smile and wish<\/li>\n<\/ul>\n<p>GENERAL<\/p>\n<ul>\n<li>Advice to guest should be always professional and individual<\/li>\n<li>Suggest\/Advice (carefully) additional or another treatment<\/li>\n<li>Always use the guest name when addressing<\/li>\n<li>Always cover those parts of the body which are not treated actually<\/li>\n<li>During the treatment make sure to speak not too much but with a calm and clear voice (ask if he\/she can understand you)<\/li>\n<li>It is not enough to \u201cjust\u201d fulfill the guests\u2019 expectations. The guest should always be surprised positively.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Benchmark for EAWS audits for treatments in quality wellness establishments is the following EAWS European Standard for wellness an spa treatments: Your benchmark should be the EAWS Europe Standard! This is your optimal treatment. Do not accept less! SPA RECEPTION \/ BOOKING Separate SPA reception is essential Booking possibilities via internet, e-mail, phone and at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":606,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/pages\/612"}],"collection":[{"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/comments?post=612"}],"version-history":[{"count":4,"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/pages\/612\/revisions"}],"predecessor-version":[{"id":888,"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/pages\/612\/revisions\/888"}],"up":[{"embeddable":true,"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/pages\/606"}],"wp:attachment":[{"href":"http:\/\/wellness-audits.eu\/en\/wp-json\/wp\/v2\/media?parent=612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}